Frequently Asked Questions
What file size and formats do you accept?
We are able to accept file sizes up to 50GB and of most formats.
Will my files sent to you be kept private?
Your trust is extremely important to us. All files submitted are kept between Verbal Words and you. We will never share them with anyone outside. In fact, we have a zero tolerance rule when it comes to privacy.
When can I expect to have my transcript ready?
We offer a range of turnaround times from 1 hours to 24 hours. In most cases, your file may be ready earlier depending on the workload we have.
If your audio quality is poor/difficult your transcript may be delayed. This is because it could essentially double the time it takes someone to transcribe with clear audio. You will be notified via email if this is the case. Nevertheless, we will do our best to get it done as soon as possible and done accurately as humanly possible.
If your audio is multiple hours in length and not possible for a human to type it out and review fully before the deadline, it also may be delayed.
How much will it cost me?
Minimum charge of €0.79 per audio minute. This means if your audio is 60 minutes, you will be charged only €47.40. We have the verbatim add-on for an additional €0.25 per audio minute and timestamps for an additional €0.10 per audio minute. Add-ons may come free depending on your turnaround time. You can find a full list of the services we offer here.
Why do you charge this amount?
Transcription is a time-consuming job that requires a lot of patience, care, research, and commitment. At Verbal Words we only hire the best and those whose English is their first language and as such, pay our workers what they deserve while also ensuring your transcript is accurate and delivered efficiently. A 60-minute audio file will take most transcribers their entire work day depending on the quality of your audio. Every transcript is reviewed up to two times after transcription. Our workers put a lot of effort into making sure you are satisfied with the result. We don’t use AI to transcribe your audio because it is still too inaccurate with current technology.
What accuracy do you guarantee?
We guarantee an accuracy of at least 99%. An exception would be in the case of difficult/poor audio quality the accuracy may be lower. If this is the case, you will be notified beforehand and asked if you would like us to go ahead with your order or get a full refund.
Do you charge more for difficult audio?
No. All audio will be attempted for the turnaround price you have chosen. In a very rare scenario where audio is deemed too difficult, we will either provide you a 100% full refund or we can do our absolute best with the audio provided, (depending on what you would like us to do). You will be notified via email if this is the case.
Do you provide transcriptions for videos such as on YouTube?
Yes, we do. If so, you will not have to upload any audio. After payment, simply send us a Notepad document with the link (URL) to the video and we’ll take it from there.
Do you transcribe medical/legal transcripts?
Yes, and for the same price. Some of our workers have expertise in such terminology and are capable to transcribe them and clients are happy with the result. However, officially we have no experts certified in these areas. As we expand, we may offer certified professional services in the future.
Do you offer any discounts for bulk orders?
We do not offer any discounts for bulk orders at the moment. However, we do give permanent discounts of up to 25% off for customers that upload daily with us. Contact us at support@verbalwords.com if you are interested.
Do you offer any translation transcript services?
We only offer English-to-English transcripts. We are currently looking into translation for the future.
Do you have automated transcription services?
All transcripts are transcribed by humans to ensure 99%+ accuracy. Although there is AI that automate transcripts, their accuracy to this day is still very poor with only 70-90% accuracy. AI has trouble with human emotions, accents and quick speakers.